Frequently Asked Questions

8400 FAQ — All Your Questions Answered in One Place

From opening an account to withdrawals, bonuses to games — 8400 about any questions related to FAQ you'll find clear, straightforward answers on this page. If your question isn't listed, our support team is always on hand.

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Category: All Account Deposit Bonus Game Withdrawal Security App

Which section does your question fall under?

The 8400 FAQ page is organized into seven sections — click on any section to jump straight to it.

Account & Registration

Everything you need to know about opening a new account, logging in, resetting your password, and updating your profile.

Deposits & Payments

Questions and answers about depositing via bKash, Nagad, Rocket, and card — including how it works, limits, and processing times.

Bonuses & Promotions

How to get and use welcome bonuses, free spins, cashback, and loyalty points.

Games & Betting

Common questions about slots, Live Casino, Sports Betting, and lottery.

Withdrawals & Winnings

How to withdraw your winnings, how long it takes, and what the limits are — detailed answers to all your questions.

Security & Support

Account security, 2FA, complaint submission, and contact details for our support team.

8400 One of Bangladesh's most popular online gaming platforms, with thousands of users playing, betting, and celebrating wins every day. That said, both new and existing users often have plenty of questions. 8400 FAQ page is here to give you clear, straightforward answers to these questions.

This FAQ On this page you'll find step-by-step details covering everything from opening an account to making a withdrawal. 8400If you're new to 8400, start with the Account section. Returning users can jump straight to the section they need. If you can't find an answer here, our 24/7 live chat support is always ready to help.

Tips: Use the search box above to find your question directly — try keywords like "bKash", "free spins", or "password".

Account & Registration 8 questions

8400To create an account at -, you'll need: an active mobile number or email address, a strong password, and you must be at least 18 years old. Simply fill in your name, mobile number or email, and password in the registration form. The whole process takes just 2–3 minutes.
Please note: Only one account can be registered per mobile number.

Yes. If you register with an email address, a verification link will be sent to you — simply click it to fully activate your account. If you register with a mobile number, you'll need to verify via OTP, which arrives within seconds.

No. 8400Only one account is allowed per mobile number or email address on -. Attempting to open multiple accounts may result in all of them being blocked and any accumulated balance being forfeited.
Warning: Duplicate accounts are a terms violation — see our Terms & Conditions here.

On the login page Go to the login page and click the "Forgot password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password — the whole process takes under 5 minutes.

You can update certain profile information from Account Settings. To change your registered mobile number, contact the support team — changes are made after identity verification.

If your account has been suspended, email support@8400.click or reach out via live chat. Accounts are usually suspended for security reasons — once identity verification is complete, your account will be reinstated promptly.

Large withdrawals may require KYC (identity verification). Submitting a copy of your national ID or passport typically completes the verification within 24 hours. This process is in place to protect you.

To permanently close your account, send a request to support@8400.click. Responsible Play The self-exclusion option is also available on this page. Make sure to withdraw your balance before closing your account.

Deposits & Payments 6 questions

8400supports the following deposit methods:
bKash Nagad Rocket Visa/Mastercard Bank Transfer
bKash and Nagad are the fastest — funds are typically added to your balance within 5 minutes.

8400The minimum deposit at is just ৳200. However, some bonus offers may require a specific deposit amount — check the relevant Promotions page is mentioned.

Deposits via bKash or Nagad are typically credited within 5–10 minutes. If your balance hasn't updated after 15 minutes, contact us via live chat or at support@8400.click with your transaction ID. Our support team will resolve it promptly.
Important: Save your deposit screenshot and transaction ID.

8400 No extra fees are charged on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges in line with their policies.

Daily deposit limits vary depending on your payment method and account tier. Standard accounts have a maximum of ৳50,000 per day, while VIP accounts have higher limits. Contact live chat for more details.

Yes, 8400All payment gateways on - are SSL encrypted. Your financial information is never shared with any third party. We use the latest cybersecurity measures to ensure every transaction is secure.
Secure: Every transaction is encrypted and secure.

Bonuses & Promotions 6 questions

8400Open a new account at and make your first deposit to claim your welcome bonus. Bonus amounts and terms change from time to time — to see the latest offer, visit the Promotions Page Visit.

No, bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement — meaning you must place bets totalling a set multiple of the bonus amount before any winnings can be withdrawn. For full terms and conditions, visit the Promotions Page here.
Example: A ৳1,000 bonus with 30x wagering means you need to place ৳30,000 in bets.

Free spins are usually offered as part of a welcome bonus package or through special promotions. They can be used on specific slot games, which are listed in the bonus offer. To see the latest offers Promotions Page Check.

A cashback bonus returns a portion of your losses over a set period. It is typically calculated on a weekly or monthly basis. 8400To find out -'s cashback rates and terms Promotions Page here.

Loyalty points are earned on every bet you place. Accumulated points can be redeemed for bonus credits, free spins, or other rewards. 8400 High Roller In the section On the High Roller page Learn more.

Yes, every bonus has an expiry period — usually 7 to 30 days. If the wagering requirements aren't met within that time, the bonus will be forfeited. Always check the expiry date and terms as soon as you receive a bonus.
Before it expires: Complete the bonus wagering requirements.

Games & Betting 6 questions

8400: Live Casino (Baccarat, Roulette, Blackjack), slots, Sports Betting (cricket, football, tennis), lottery, and much more. On the platform page View the full game library.

Yes. 8400All games at are built by trusted software providers and use RNG (Random Number Generator) technology — ensuring completely fair and verifiable outcomes. Live Casino games are streamed live with real dealers.
Verified: All games are audited by independent third parties.

8400- lets you bet on cricket, football, tennis, badminton, basketball, and more. Both live betting and pre-match betting are available, covering popular Bangladeshi tournaments as well as international leagues.

On the Lottery page Go to view active lottery draws. Pick your preferred numbers or buy a ticket and wait for the draw results. Any winnings will be credited directly to your account.

No, all games can be played directly in the browser. However, for an even better experience, 8400 you can download the app, available for both Android and iOS. Learn more on the App page।

If you lose connection, the game pauses automatically. Once you reconnect, you can continue from where you left off. Your bet is protected — funds won't be deducted mid-game. For the best experience, keep your internet connection stable.

Withdrawals & Winnings 6 questions

Log in to your account and go to the "Withdraw" section. Select your preferred payment method (bKash, Nagad, Rocket, or bank transfer), enter the amount, and submit your request. Funds are typically sent within 1–24 hours.

8400The minimum withdrawal at is ৳500. Maximum limits vary by method and account type. VIP members can withdraw at higher limits.

bKash and Nagad transfers typically take 1–6 hours, while bank transfers may take 1–3 business days. Requests submitted outside office hours will be processed on the next business day. The support team always works to speed up the process.
For faster processing: Withdraw via bKash or Nagad.

If your withdrawal is stuck, first confirm that your KYC verification is complete. Then contact us via live chat or at support@8400.click with your withdrawal reference number. The support team will resolve it within 24 hours.

8400 No fees are charged on withdrawals. However, you are responsible for understanding any applicable tax obligations in your country. Please seek professional advice for personal tax matters.

Yes. Bonus balance cannot be withdrawn until the wagering requirements are met. Your real balance — funds you deposited or won — can be withdrawn at any time. Both will appear separately in your wallet.

Security & Support 5 questions

Any online account is at risk if you use a weak password or enter your details on a phishing site. 8400 uses SSL, 2FA, and encryption to keep your account secure. Make sure your password is strong, never share it with anyone, and avoid clicking on suspicious links.
Stay safe: Only log in at 8400.click.

Go to Account Settings, navigate to the "Security" section, and enable Two-Factor Authentication (2FA). You'll receive an OTP on your mobile every time you log in. Keeping this on significantly improves your account security.

Ways to reach us:
  • Live Chat — click the chat icon at the bottom right of the website
  • Email — support@8400.click
  • Telegram Support — Available 24/7

For any complaints, send a detailed message to support@8400.click. We respond within 48 hours of receiving your complaint. For urgent matters, reach us directly via live chat.

8400 Responsible gaming is a priority. You can set your own deposit limits, take a temporary break, or self-exclude at any time. Learn more Responsible Gaming page।
Please note: Games are for entertainment — seek help if gambling becomes a problem.

App & Mobile 4 Questions

8400 Download the app directly from our App page Download from our official page. Both Android APK and iOS versions are available. Do not download from third-party stores — only get it from the official page.

8400 The app loads faster than a browser, supports push notifications, and may offer exclusive app bonuses. If you play regularly on mobile, using the app is the more convenient option.

To install the APK on Android, you'll need to allow installation from "Unknown Sources". Go to Settings → Security → enable Unknown Sources. If you're still having trouble, on the App page View the full guide or contact support.

Yes, the app and website are linked to the same account. Your balance, bonuses, and transaction history all sync in real time. You'll see the same information no matter which device you log in from.
Table of Contents
1 Account & Registration 2 Deposits & Payments 3 Bonuses & Promotions 4 Games & Betting 5 Withdrawals & Winnings 6 Security & Support 7 App & Mobile
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